Seven Game Privacy Policy

1. Policy Overview

This Privacy Policy applies to all services provided by Seven Game through the website sevengame.win and the Seven Game Android application. It covers how we collect, use, store and protect personal information belonging to registered players and visitors to the platform.

By registering an account or using any part of the Seven Game platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described here. If you do not agree with this policy, please do not register or use the platform.

Seven Game is committed to handling all personal data responsibly and transparently. We collect only what is genuinely necessary for the operation of the platform and we do not use your data for purposes beyond those stated in this policy without your prior consent.

2. What Personal Information We Collect

Seven Game collects personal information through the registration process, your ongoing use of the platform, and your interactions with our support team. The types of information we collect are outlined below.

We do not collect sensitive categories of personal data — such as biometric data, health information, or political opinions — as part of normal platform operations. Verification documents like CNIC copies are used solely to confirm identity and are stored securely.

3. How We Use Your Personal Information

Seven Game uses your personal information for specific, legitimate purposes related to running the platform and your account. We do not use your data for any purpose that would conflict with the reason it was collected.

• Account management: Creating and maintaining your Seven Game account, verifying your identity and processing login sessions.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer — including verifying that payment accounts belong to you.
• Customer support: Responding to your queries, resolving disputes and investigating complaints efficiently using your account records and communication history.
• Security and fraud prevention: Detecting and investigating suspicious activity, duplicate accounts, bonus abuse and potential fraud or money laundering.
• Platform improvement: Understanding how players use the platform so we can fix problems and improve the user experience. This is done using aggregated, non-identifiable data wherever possible.
• Legal and compliance obligations: Maintaining records required for legal or regulatory purposes, and responding to lawful requests from authorities.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and ensuring that self-exclusion requests are honoured accurately.
• Promotional communications: Sending you information about bonuses, promotions and platform updates — only if you have opted in to receive such communications. You can opt out at any time.

Seven Game does not use automated decision-making processes that produce legal effects or otherwise significantly affect players without human review being available. If an account action — such as a withdrawal hold or bonus cancellation — affects you and you believe it was applied in error, you can contact support and request a manual review.

4. Payment Data & Financial Transactions

All financial transactions on Seven Game are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, Seven Game collects the transaction reference number, the account number used and the PKR amount involved. This data is retained for security verification and dispute resolution purposes.

Seven Game does not store full bank account credentials, card numbers or mobile wallet PINs. Payment processing for each transaction is handled between you and your payment provider (JazzCash, Easypaisa, your bank, etc.) — Seven Game only receives confirmation of the completed transaction and the associated reference details.

Payment data is shared with our internal fraud and compliance team when a transaction is flagged for review. It may also be disclosed to relevant authorities in the event of a formal investigation into financial crime. It is never shared with third-party marketing companies.

5. Cookies & Device Data

Seven Game uses cookies and similar technologies to keep you logged in during a session, remember your preferences, and understand how the platform is being used. Cookies are small data files stored on your device by your browser or the app.

The types of cookies used on Seven Game include:

• Essential cookies: Required for the platform to function — including session management and security tokens. These cannot be disabled without affecting the core functionality of the site.
• Analytics cookies: Used to understand which pages and features players use most frequently. Data collected this way is aggregated and does not identify individual players.
• Preference cookies: Store your display and language preferences so they are remembered between sessions.

Device data — including your IP address, device type, operating system and browser version — is collected automatically each time you access the platform. This data helps Seven Game detect unusual activity, enforce geographic usage patterns and optimise the platform for the devices most commonly used by Pakistani players, including Android handsets on mobile data networks.

If you clear your browser cookies or uninstall and reinstall the app, your session preferences will be reset and you will need to log in again. This is expected behaviour and does not affect your account balance or history.

6. Data Sharing & Third Parties

Seven Game does not sell, rent or trade your personal information to third parties for their own marketing purposes. Your data is shared outside Seven Game only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and partnered banks receive the transaction details necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle this data.
• Identity verification providers: When verifying your CNIC or other documents, Seven Game may use a third-party verification service. These services are bound by strict data handling agreements and use your documents only for verification purposes.
• Game providers: Casino and slot game providers receive your session data (bets placed, outcomes, game duration) in order to run their games on the platform. No personally identifiable information beyond a player ID is typically shared with game providers.
• Legal and regulatory disclosure: Seven Game will disclose personal information to law enforcement or relevant authorities when required to do so by a lawful order or when there is a reasonable belief that doing so is necessary to prevent or investigate fraud, financial crime or a threat to safety.
• Business successors: In the event that Seven Game's business is transferred or merged, player account data may be transferred as part of that transaction. Players would be notified in advance of any such change.

Any third party that receives personal data from Seven Game is required to handle it securely and use it only for the purpose for which it was shared. We do not authorise third parties to use your data for their own commercial purposes.

7. Data Retention

Seven Game retains your personal data for as long as your account is active and for a period thereafter as required for legal, compliance and security purposes. The standard retention periods we apply are set out below.

• Active account data: Retained for the full duration of your account being open on Seven Game.
• Account data after closure: Retained for a minimum of five years following account closure, to meet our obligations around financial record-keeping and fraud prevention.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for three years from the date of the last contact, unless linked to an ongoing dispute or investigation.
• Verification documents: Retained for five years following account closure or the date of verification, whichever is later.

After the applicable retention period, data is securely deleted or anonymised so that it can no longer be associated with any individual player. Where data is anonymised rather than deleted, it may be retained indefinitely in aggregated form for internal analytics.

8. How We Protect Your Information

Seven Game applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our security approach includes the following layers of protection.

Despite these measures, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong password, not sharing your credentials, and contacting support immediately if you suspect your account has been compromised.

9. Your Rights Over Your Personal Data

As a registered player on Seven Game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your registered username and a description of your request.

• Right to access: You can request a copy of the personal data Seven Game holds about you. We will provide this within a reasonable timeframe, typically within 30 days of receiving a valid request.
• Right to correction: If any personal information held about you is inaccurate or out of date — such as a change in your contact details — you can request that it be corrected. Some corrections may require you to submit updated verification documents.
• Right to deletion: You can request that your personal data be deleted, subject to our legal retention obligations. Deletion requests will be processed after account closure. Data that must be retained for legal or compliance reasons cannot be deleted before the applicable retention period has passed.
• Right to object to marketing: If you have opted in to receive promotional communications from Seven Game, you can withdraw that consent at any time. Simply contact support or use the unsubscribe option in any marketing communication. Withdrawing marketing consent does not affect your account or your ability to use the platform.
• Right to data portability: You can request that certain personal data — such as your account and transaction history — be provided to you in a structured, commonly used format so you can transfer it to another platform if you wish.

Seven Game will not discriminate against you for exercising any of the rights listed above. Your ability to use the platform, claim bonuses or request withdrawals will not be affected by a data access or deletion request, except where the request itself results in account closure.

10. Protection of Minors

Seven Game is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18 years of age. Age verification is a mandatory part of the registration process and may be reinforced through additional KYC checks at any point during account activity.

If Seven Game discovers that a player is under 18, the account will be closed immediately. Any deposits made by the underage player will be refunded to the original payment source after verification. Any winnings accumulated by the account will be forfeited in full.

Parents and guardians who suspect that a minor in their household has registered on Seven Game should contact our support team immediately so the account can be investigated and closed as quickly as possible.

11. Updates to This Privacy Policy

Seven Game may revise this Privacy Policy from time to time to reflect changes in the way the platform operates, changes in applicable legal requirements, or improvements in how we communicate our data practices to players.

When material changes are made to this policy, registered players will be notified through the platform. The "last updated" date shown at the top of this page indicates when the most recent version was published. We encourage you to review this policy periodically so you are always aware of how your data is being handled.

Continued use of the Seven Game platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you disagree with any changes to this policy, you should stop using the platform and contact support to request account closure.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Seven Game has handled your personal information, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 5 working days.